Protecting and Influencing Consumer Perception about Your Brand
Are you aware of what your customers are saying
about you? What about your ex-employees?
What about your competitors?
This information travels quickly across the internet.
Are you listening to the online conversations about
your brand? How these conversations affect how
people view your organization?
Influence Consumer Perception
Consumers use the web to make buying decisions on certain products and brands that they are interested in. A vast majority buys offline, but goes online to research, read reviews and get opinions from other consumers about these brands. There are many web sites such as Ciao, Watchdog, Blagger and Which that offer the consumer the facilities to leave their feedback. Yet who is there for you and your Brand?
In today’s market and with the huge growth of consumer generated media, online news and industry news, such as blogs, forums, news sites, network sites and message boards, information can be quickly generated and indexed by search engines. For business leaders, it is important to listen to what is being said online, especially if messages are negative. More and more companies are suffering because they are not listing to the consumer.
Only by listening to what is being said, can you take action and resolve internal problems and/or deal with malicious information, which can and often does, negatively influence your brand image and your companies reputation.
Successful organizations are aware of the importance of brand reputation. A positive brand reputation brings trust, confidence, and sales, which are ultimately reflected in revenue growth and profitability.
Bad reputation can and does lead to a decrease in consumer confidence, and in turn, a reduction in revenue and profits.
In this day and age of online media, rumors, malicious gossip, unfair comments or opinions and other bad online news spread fast! Online Public Relations (PR) plays a vital role in helping companies create the feel good factor for the consumer. Left unattended and the results can be the difference between success and failure! Its that simple.
The internet is hive of information, online news websites, Blogs, Forums and review sites are just a few sources of information, and with search engines refining their algorithms to give the consumer topical information and news and the uplift in viral marketing it is easy for companies to attract bad press fast!.
We are hear to push that bad press out of the viewing eyes of the consumer.
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We are industry leaders in helping companies to protect their brand especially during hard financial times. We are usually called in, when companies see sales online drop and drop, which in most cases happens dramatically over a matter of weeks. Bad News and Bad Reviews travels like wild fire across the internet. We act like Fire Fighters.
Wherever you read market news you may often see stories of companies suffering at the hands of customer reviews. You can have a 99.9% positive customer feedback, yet it most cases it is only the 0.1% that gets seen on the internet, because in most scenario's its only the unhappy customers that post reviews and disgruntled ex employees. Yet it is these half a dozen or so web sites and only 10's of bad posts that will and does influence the buying of your product by customers.
Ask yourself, how many times to you make a decision when buying online, based on what other customers experiences have been? We combine Online PR and Search Engine Optimisation to bring you Online Reputation Management. Good Online Public Relations is essential to your online success, just as much as Bad Public Relations can hinder your online success.
Watchdog, Which Magazine, Ciao, Blagger and many many more online review website are there for the consumer, and often fighting their battles. Yet who is there in you corner, fighting for your reputation and your brand?
